There are two new faces in BM Aluminium’s support team, as the company invests in more in-house resource to keep pace with the continuing demand for its LogiKal processing software.
John Chambers is a new 2nd Line Support Technician advising primarily on the CNC aspects of LogiKal and helping customers with new and existing machine links. He is working closely with CNC Implementation Manager Dan Hodges, providing post-installation support to customers via email, phone and TeamViewer.
John says: “The most common issue I’m dealing with is CNC grouping errors, which can cause headaches for customers, but which we can easily resolve and help them get their machines working as efficiently as possible.”
Luke Taylor is a Trainee Support Technician, joining his brother Jack who has been a member of the BM Aluminium support team for almost five years. With all five of the support team now back in the office after Covid and sharing their knowledge and experience with him, Luke is quickly getting up to speed with all aspects of the software and already answering queries from customers.
Luke says: “Jack had told me all about the positive and supportive culture at BM Aluminium and the emphasis on customer service and that’s been obvious from the moment I joined. Everyone is focused on helping customers get the most from the software and getting as much value as possible from their investment.”