Posted by BM Aluminium 09/12/2024
Paul Hamilton, a Data Technician at the BM Group, was deservedly named the industry’s Unsung Hero at the G24 Awards.
After 25 years quietly working behind the scenes helping countless customers with software support and system databases, Paul probably sums up just what the Unsung Hero award is all about.
Over the years, he has made it his mission to learn and absorb every aspect of the data behind the BM Group’s suite of software products, and is now responsible for maintaining and developing the system houses’ datasets for the company’s flagship software platform – BM TOUCH.
Paul is the person at BM Group’s support HQ that can always be relied upon to have the answer to any data related query and brings a calm head, a steady hand and a great Scottish sense of humour to every customer interaction.
Jude Knowles, BM Group’s Head of Operations and Group HR, said of him: “Paul was and remains integral to our customer experience – popular, patient and extremely knowledgeable – helping customers and colleagues alike. We’re all delighted that he stood out amongst so many other impressive Unsung Hero nominations, and we’ll be displaying the trophy here with an immense sense of pride.”